terms and conditions
Acceptance AND PAYMENT of orders is based on the express condition that Buyer agrees to all of the Terms and Conditions contained herein.
SELECTION AND ORDERING
Provide exact dimensions and/or design drawing for custom furniture orders, or approve drawing by company prior to production. Insure scale and fit for application.
Provide a written P.O. (purchase order) with complete specifications when ordering furniture or fabric, or sign a P.O. provided by the showroom with complete specifications.
Select finish and provide all COM/COL (customer’s own material/customer’s own leather) to initiate production of furniture in a timely manner.
Review all information on supplier’s Acknowledgement for furniture and fabric orders and make any necessary changes to Acknowledgement in writing immediately upon receipt.
Approve all finish sample and textile cuttings requested for approval.
Inform the ultimate client of accurate lead times and status of orders as production proceeds.
-
Assume all responsibility for selection, client interaction, and showroom communication.
PRICING, PAYMENT AND TERMS
Purchase at Designer Net Price, noting applicable up charges for detail, if any.
-
Deposit 50% to initiate order (unless specified differently by supplier) and pay the balance due including
all tax and shipping charges prior to delivery. Any product that is in-stock requires 100% payment up front plus applicable freight charges. If using a tax resale number to order tax exempt, designer assumes responsibility to collect tax from ultimate client or user and remit to state and must provide copy of resale certificate to showroom.
-
Review showroom or supplier P.O. or acknowledgement form to note any other terms of sale and warranties of supplier as to quality, etc.
CANCELLATION OF ORDERS
• All goods are custom made to order specifications. Orders are not cancellable after ten (10) working days, nor returnable. Changes in orders, returns or cancellations require prior written approval from Manufacturer. Such orders will be subject to change, cancellation or stocking fees up to 50% of the Net selling price.
Textiles: If buyer waives a CFA, the goods are not returnable. Any textiles which have been cut, treated or processed are not returnable.
RECEIPT OF PRODUCT
WARECO highly recommends using a qualified receiving warehouse to receive, inspect, consolidate deliveries and facilitate in-home installation. All crated goods must go through a professional receiver such as a receiving warehouse. Receiving warehouse acts as agent for the client and is responsible to note any damage and assist the owner with filing a freight claim when damage is found. A qualified receiving person should be present to accept products when delivered directly to a home.
Signature on the bill of lading (BOL) upon receipt of product confirms that the products are received in good condition unless exception is made on BOL. If merchandise is refused upon delivery for quality or damage, receiver should contact showroom of purchase immediately.
-
If the driver must “drop and dash”, the receiver should note on the BOL that any concealed damage of boxed or crated product will be the responsibility of the carrier or the manufacturer as determined upon inspection of the product. Full inspection must occur within 48 hours of delivery and all freight claims filed within 72 hours.
INSPECTION OF PRODUCT
Inspect the carton(s) carefully. If there is any visible damage to the packaging, note it on the bill of lading (BOL). Take photos of any damage to the packaging, this is necessary to resolve damage claims.
Unpack the carton(s)/crate(s). Inspect all merchandise carefully. Cartons should always be unpacked in your presence. NEVER discard original packaging until satisfied with the delivery.
-
If you are unable to inspect at the time of receiving, note on the BOL that any concealed damage of boxed or crated product will be the responsibility of the carrier or the manufacturer as determined upon inspection of the product. WARECO must be notified within 48 hours of any concealed damage that is found. Keep a copy of the BOL. Save the packaging material and take pictures of damage.
PRODUCT QUALITY, IN-TRANSIT DAMAGE AND INSTALL
Per ICC regulations, ownership of the product transfers to the customer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in- transit is the owner’s and all claims for freight damage must be made within 48 hours of receipt.
Products are inspected by the manufacturer prior to release to ensure that the order is in good condition, complete and ready for shipment.
The carrier is responsible for a complete inspection of product at the point of origin. Any damage must be noted on the BOL. The signed BOL is confirmation by the carrier that they have accepted responsibility for delivering the product in the condition in which it was received. Inspection of the boxed or crated product is limited to the exterior of the package. Exception must be noted and the package opened at once if condition of the carton/crate appears compromised.
If there is any visible damage to your items upon inspection, note it on the BOL. Keep your copy of the BOL and do not discard the packaging material. Take both close-up and overall pictures of the packaging and damaged item. These are to resolve damage claims.
All claims should be reported to WARECO.
Do not attempt a return without first having obtained written authorization from WARECO. WARECO will not accept returns without prior written authorization.
-
Determine that delivery of product into a specific space is physically possible, i.e that there is sufficient size
in the elevator, halls, doors, etc. to allow successful delivery of pieces into the apartment or house, or arrange hoisting or other methods. Pieces may be made in size or parts to fit tight entrances if ordered with such specifications. Showroom or suppliers do not measure on location.
